Content Management

Consulting

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For several years now I have been consulting with a wide variety of clients to help them improve their processes and systems. If you bring me in, note that I am trained as a socio-technical systems analyst and make a couple of core assumptions:

1) Every system exists in its present form for some reason (nothing is totally irrational, there is probably someone with some power and control who wants things to be as they are)

The Web 3.0 Platform. What does it need?

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Last year for a presentation at Drupalcamp Atlanta I conducted some research on the social media software space and how Drupal fits.  Since as a business professor I have access to Gartner and Forrester as well as a variety of other marketing research resources, I used those.  I also surveyed former clients and students now using social media.  Since I have been installing and using such softwares for 15 years, I have a history of working with SharePoint, Documentum, LotusNotes, MicroStrategy, Drupal, Moodle, E107, and several others.  I attempted to be objective.  Here are the results.

First, there are three core capabilities I think social software really needs.  After I go through these and present charts of my findings, I will present three charts comparing several solutions at the bundle level for blog publishing, social media, and content management. 

Digital Archives Make Massive Content Available

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When I first published this article, I noted that there is a massive movement in content acquisition and management. Old uncopywrited materials are being scanned and placed into digital media. In some cases they are being opened up to the public.

Here is a nice story on NPR that brings a piece of this movement into perspective.

Identity Management

Identity Management is a real problem facing many firms right now. Most still grapple with it from the perspective of enterprise security, but many are beginning to realize that the security perspective in isolation leads to suboptimal design of collaboration and options for sharing and access. Enter network access policies and directory services. The space continues to grow. Top products are diversifying. Little guidance exists to understand this space and how to manage the tradeoffs inherent in the decisions.

Presentation / Multimedia-Asynchronous Tools

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As I watch the market for ICT innovations, I am noticing the long-hyped move toward integration and multi-media with interest. New tools such as Impress in the OpenOffice suite or Keynote from Apple are challenging the dominance of PowerPoint for encapsulated content. New services from Accela or Go-to-meeting for web-casting presentations, challenge more expensive tools from Centra or Web-Ex.

Content Management

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The basic premise behind content management is that intellectual capital of a firm can be stored and managed in some unified manner. Simple. The reality is that firms have huge loads of non-standardized content on all sorts of media ranging from the more manageable text and visual media (digital media being especially manageable) to the least manageable audio and tacit knowledge content.

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